Best Of
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Re: What does Post-Pandemic Service Delivery professionalism look like?
We can't allow the work from home culture to change what our professionalism standards are. Although we have all become accustomed to hearing the dog barking in the background or the doorbell ring du…1 -
Re: Does customer training increase software license contract value and renewals?
Hi @David Leaser, great question! TSIA's Education Services Members are able to access this recent poll results: https://www.tsia.com/resources/tsia-quick-poll-the-impact-of-training-on-product-subsc…2 -
Re: CSAT, NPS, CES, VES - What are your thoughts?
HI Alexander, wondering if you can share already some high-level insights from your study results?1 -
Re: Morale During Hard Economic Times
Thank you @Carlos Alves and @Alexander Ziegler both for your insights! I cannot agree more that addressing this head on with the team is the best direction to follow. Honesty here is the key in both …1 -
Re: Usage of AI in Learning & Development?
Alexander, I conducted a webinar in September in which the data you ask about was shared - Adoption of AI in Education Services - https://portal.tsia.com/portal/webinar/2hgk5hnuxgGgq10EN8WKo2/adoptio…1 -
Industry standard: price increases
Hello everyone, I am working for a SaaS company that has a lot of customers who renew their subscriptions annually. Due to certain reasons, we need to increase the prices for our existing customers. …1 -
Re: Is anybody tracking learning of their Clients with CLP (Continuous Learning Points)?
The challenging part is automating the points. We are requiring the individuals to track their own evidence of points to reach the total needed to keep an active certified status.1 -
Re: Which tool do you use to deliver remote (VILT) training and what is your experience with it?
Hi @Bill Hor . At the CPM software company where I work, we utilize a variety of systems to facilitate Virtual Instructor-Led Training (VILT): The practical lab environment is facilitated by Skillabl…1 -
Re: Training Credits to be used with Services?
Hi - In HPE we have seperate credits for Education and Services. In order for a customer to use a credit for one group with another takes financial and operational agreements / processes.1 -
Re: Training Credits to be used with Services?
I worked with a points/credits system with a pre-determined effort/price table for different engagements, whether consulting or training, depending on the customer's needs. Usually, consulting was mo…1