Best Of
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Re: Industry standard: price increases
@Gerry Nolan @Hal Stanley Any insights on this question from Liubomyr?1 -
Services Catalog
I want to develop a catalog of services as a means of standardizing SOWs so that it's clear to all what is being sold and what will be delivered. Are there any templates or forms that you have develo…1 -
Cost allocations for internal projects / internal work advice
Hello, Any advice or best practices on the issues around PS teams performing non-billable internal work and how to effectively distribute the cost allocations for this? As a PS team we are targeted o…2 -
Re: Seeking Advice: Building a Successful Coaching Practice from Scratch
Good question, @Ryan Peterson . What I've seen in the market is: Business model changes, new roles, and career recommendations. Defining a scope with the interactions that will happen (e.g., homework…1 -
Re: Have you integrated Agents calendars across multiple tools?
In the past, it was so hard to go through IT that we ended up using Calendly, with no integrations.1 -
Re: Success Hub for Digital Customer Success in Community
As a user, I remember Cisco’s and Microsoft’s. The first had content for download organized in the journey steps. You could keep track of what you used, but not evolve or assess your level automatica…2 -
Success Hub for Digital Customer Success in Community
We are beginning our DCS journey, including creating a foundational success hub in our community. I'd love to hear what other success hubs look like? What kind of content do you feature? Is it a sepa…1 -
Re: Robot Process Automation
Good stuff here. @John Ragsdale —This is right up your alley. Any thoughts here?1 -
Re: Robot Process Automation
Blue Prism - happy to connect you with someone from BP.1 -
Re: PROFESSIONAL SERVICES AUTOMATION - RECOMMENDATIONS
There are a lot of PSA tools out there, but first thing to look at is connection to your Sales System / CRM System / Finance System in order to make the best use of the 'automation' element. I'm usin…1