* { padding: 0; margin: 0; box-sizing: border-box; } /* Top Header */ #navigation-bar .nav-links { float: right; } #navigation-bar nav { padding-right: 0; position: relative; z-index: 1; float: none; } .nav-links { margin-right: 5%; } #navigation-bar .nav-links ul { margin-right: 23px; } #navigation-bar nav ul { background: none; } #navigation-bar nav li { display: inline-block; height: 37px; line-height: 37px; font-size: 14px; font-weight: 300; } #navigation-bar nav a { display: block; padding: 0 15px; color: #ee7b23; text-decoration: none; } a.mrc-button { background: #f59b34; color: #fff!important; margin-right: 10px; } .footer { line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } .button-primary_fsfk5ml:hover { color: #fff !important; } .Button Primary:hover { color: #fff !important; } .Button:hover { color: #fff !important; } .banner-title_f1x82eq5 { font-size: 50px !important; line-height: 61px !important; text-shadow: none !important; } .top-navbar.members { padding: 24px 0!important; } .top-navbar { background: #f05a22; position: fixed; top: 0; width: 100%; z-index: 980; padding: 30px 25px; } .typography-pageTitle_f9mumq5.typography-largeTitle_f96or0t { font-family: 'Roboto Condensed',Arial,"Helvetica Neue",Helvetica,sans-serif; font-size: 38px; } /* New Footer */ .pre-footer { background-color: #ee7b1f; text-align: center; color: #fff; padding: 20px; clear: both; overflow: auto; font-family: 'Roboto Condensed',Arial,"Helvetica Neue",Helvetica,sans-serif; font-weight: 400 !important; font-size: 26px; } .footer-container a, .footer-container a:hover { color: #fff; } .pre-footer a.button.secondary { margin-left: 20px; border: 2px solid #fff; color: #188cd0; background: #fff; font-size: 18px; display: inline-block; padding: 5px 36px; text-decoration: none; } .pre-footer a.button.secondary:hover { border: 2px solid #fff; color: #fff; display: inline-block; background: #ee7b1f; -webkit-transition: background-color .1s ease-out; -moz-transition: background-color .1s ease-out; -o-transition: background-color .1s ease-out; transition: background-color .1s ease-out; } .glyphicon { position: relative; top: 1px; display: inline-block; font-family: 'Glyphicons Halflings'; font-style: normal; font-weight: 400; line-height: 1; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .addthis_toolbox{ display: flex; } .footer-container { display: flex; justify-content: space-evenly; position: absolute; right: 0; left: 0; background: #f59b34; padding: 27px 0 22px 27px; padding-left: 27px; width: 100%; font-size: 12px; color: #fff; } .follow-text { float: left; margin: 9px 15px 0 0; } .footer-container .addthis_toolbox svg { fill: #ec7b22 !important; } .at-icon-wrapper{ background-color: rgb(255, 255, 255) !important; line-height: 32px !important; height: 32px; width: 32px; border-radius: 46% !important; display: inline-block; overflow: hidden; margin-right: 5px; } .addthis_toolbox span.addthis_follow_label { display: none; } @media screen and (max-width: 768px) { .hide-mobile { display: none; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } /* New Footer */ .pre-footer { background-color: #ee7b1f; text-align: center; color: #fff; padding: 20px; clear: both; overflow: auto; } .footer-container a, .footer-container a:hover { color: #fff; } .pre-footer a.button.secondary { margin-left: 20px; border: 2px solid #fff; color: #188cd0; background: #fff; font-size: 18px; display: inline-block; padding: 5px 36px; text-decoration: none; } .pre-footer a.button.secondary:hover { border: 2px solid #fff; color: #fff; display: inline-block; background: #ee7b1f; -webkit-transition: background-color .1s ease-out; -moz-transition: background-color .1s ease-out; -o-transition: background-color .1s ease-out; transition: background-color .1s ease-out; } .glyphicon { position: relative; top: 1px; display: inline-block; font-family: 'Glyphicons Halflings'; font-style: normal; font-weight: 400; line-height: 1; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .addthis_toolbox{ display: flex; } .footer-container { flex-flow: row wrap; position: absolute; right: 0; left: 0; background: #f59b34; padding: 27px 0 22px 27px; padding-left: 27px; width: 100%; font-size: 12px; color: #fff; } .follow-text { float: none; margin: 0; } .footer-container .addthis_toolbox svg { fill: #ec7b22 !important; } .at-icon-wrapper{ background-color: rgb(255, 255, 255) !important; line-height: 32px !important; height: 32px; width: 32px; border-radius: 46% !important; display: inline-block; overflow: hidden; margin-right: 5px; } .addthis_toolbox span.addthis_follow_label { display: none; } } /*# sourceMappingURL=styles.css.map */

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Customer Success

Archives for May 2020

How is your CSM team adapted to being VirtualCSM ?
CSM role is relationship-based engagement, would love to hear challenges, impact and ideas on ensuring CSM value is not diluted with 100% virtual customer engagment.

Answered Neelu Shaikh 94 views 6 comments 0 points Most recent by Pat Day August 2020Customer Success
What are the 1st Steps Towards Establishing a "Customer Success" Structure?
For organizations without "Customer Success" departments, what are some easy first steps to move in that direction (versus upheaval of entire org or conflict with Sales)?

Accepted Answer Chris Wright 72 views 11 comments 0 points Most recent by Phil Nanus June 2020Customer Success
How are you monetizing customer success?
Any ideas on customer success portfolio management and how to drive effective monetization or new strategies post COVID-19?

CarlosAlves 313 views 10 comments 0 points Most recent by CarlosAlves August 2020Customer Success

TSIA's Rapid Research Response Polls

* { padding: 0; margin: 0; box-sizing: border-box; } /* Top Header */ #navigation-bar .nav-links { float: right; } #navigation-bar nav { padding-right: 0; position: relative; z-index: 1; float: none; } .nav-links { margin-right: 5%; } #navigation-bar .nav-links ul { margin-right: 23px; } #navigation-bar nav ul { background: none; } #navigation-bar nav li { display: inline-block; height: 37px; line-height: 37px; font-size: 14px; font-weight: 300; } #navigation-bar nav a { display: block; padding: 0 15px; color: #ee7b23; text-decoration: none; } a.mrc-button { background: #f59b34; color: #fff!important; margin-right: 10px; } .footer { line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } .button-primary_fsfk5ml:hover { color: #fff !important; } .Button Primary:hover { color: #fff !important; } .Button:hover { color: #fff !important; } .banner-title_f1x82eq5 { font-size: 50px !important; line-height: 61px !important; text-shadow: none !important; } .top-navbar.members { padding: 24px 0!important; } .top-navbar { background: #f05a22; position: fixed; top: 0; width: 100%; z-index: 980; padding: 30px 25px; } .typography-pageTitle_f9mumq5.typography-largeTitle_f96or0t { font-family: 'Roboto Condensed',Arial,"Helvetica Neue",Helvetica,sans-serif; font-size: 38px; } /* New Footer */ .pre-footer { background-color: #ee7b1f; text-align: center; color: #fff; padding: 20px; clear: both; overflow: auto; font-family: 'Roboto Condensed',Arial,"Helvetica Neue",Helvetica,sans-serif; font-weight: 400 !important; font-size: 26px; } .footer-container a, .footer-container a:hover { color: #fff; } .pre-footer a.button.secondary { margin-left: 20px; border: 2px solid #fff; color: #188cd0; background: #fff; font-size: 18px; display: inline-block; padding: 5px 36px; text-decoration: none; } .pre-footer a.button.secondary:hover { border: 2px solid #fff; color: #fff; display: inline-block; background: #ee7b1f; -webkit-transition: background-color .1s ease-out; -moz-transition: background-color .1s ease-out; -o-transition: background-color .1s ease-out; transition: background-color .1s ease-out; } .glyphicon { position: relative; top: 1px; display: inline-block; font-family: 'Glyphicons Halflings'; font-style: normal; font-weight: 400; line-height: 1; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .addthis_toolbox{ display: flex; } .footer-container { display: flex; justify-content: space-evenly; position: absolute; right: 0; left: 0; background: #f59b34; padding: 27px 0 22px 27px; padding-left: 27px; width: 100%; font-size: 12px; color: #fff; } .follow-text { float: left; margin: 9px 15px 0 0; } .footer-container .addthis_toolbox svg { fill: #ec7b22 !important; } .at-icon-wrapper{ background-color: rgb(255, 255, 255) !important; line-height: 32px !important; height: 32px; width: 32px; border-radius: 46% !important; display: inline-block; overflow: hidden; margin-right: 5px; } .addthis_toolbox span.addthis_follow_label { display: none; } @media screen and (max-width: 768px) { .hide-mobile { display: none; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } /* New Footer */ .pre-footer { background-color: #ee7b1f; text-align: center; color: #fff; padding: 20px; clear: both; overflow: auto; } .footer-container a, .footer-container a:hover { color: #fff; } .pre-footer a.button.secondary { margin-left: 20px; border: 2px solid #fff; color: #188cd0; background: #fff; font-size: 18px; display: inline-block; padding: 5px 36px; text-decoration: none; } .pre-footer a.button.secondary:hover { border: 2px solid #fff; color: #fff; display: inline-block; background: #ee7b1f; -webkit-transition: background-color .1s ease-out; -moz-transition: background-color .1s ease-out; -o-transition: background-color .1s ease-out; transition: background-color .1s ease-out; } .glyphicon { position: relative; top: 1px; display: inline-block; font-family: 'Glyphicons Halflings'; font-style: normal; font-weight: 400; line-height: 1; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .addthis_toolbox{ display: flex; } .footer-container { flex-flow: row wrap; position: absolute; right: 0; left: 0; background: #f59b34; padding: 27px 0 22px 27px; padding-left: 27px; width: 100%; font-size: 12px; color: #fff; } .follow-text { float: none; margin: 0; } .footer-container .addthis_toolbox svg { fill: #ec7b22 !important; } .at-icon-wrapper{ background-color: rgb(255, 255, 255) !important; line-height: 32px !important; height: 32px; width: 32px; border-radius: 46% !important; display: inline-block; overflow: hidden; margin-right: 5px; } .addthis_toolbox span.addthis_follow_label { display: none; } } /*# sourceMappingURL=styles.css.map */