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Customer Success
Archives for February 2021
Discussion List
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Cloud: CSM and TAM and BDMAnyone interested on benchmarking regarding org structure and role separation among CSM, TAM, and BDM, in a cloud sales motion context? Thanks,Answered Carlos Alves 195 views 1 comment 0 points Most recent by PatrickCarmitchel Customer Success
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Digital touch Customer Success approach (1000+ customers)Hi, TSIA community! We are planning to set up an automated workflow (using the CSM platform) with no personal interactions. Our product portfolio does not have a usage statistics feature and it will …Answered Pavlo Paoliahushko 222 views 6 comments 0 points Most recent by Doug Caviness Customer Success
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What are your Customer Health Score categories?We are re-evaluating the naming convention of our Customer Health Score and trying to move away from the traditional Green/Yellow/Red categories. I've researched a few options, but looking to see wha…