TAGS!
We have enabled more tags. When you post a discussion or reply to a question, add tags. They have full search capability. Try it!
We have enabled more tags. When you post a discussion or reply to a question, add tags. They have full search capability. Try it!
TSIA World Envision is almost here. October 16-18th, Las Vegas. Register now!
Customer Success
Archives for May 2021
Discussion List
-
Staffing for "Floating" CSM CoverageHi, How are some of you managing if you have high attrition or churn in your CS org? Has anyone ever created a justification for a "floating" CSM? Thank you.
-
How do you train/improve upon the skills of your Customer Success team? Certifications?This question has come up in a lot of conversations. Organizations are wondering what others have done when putting together an onboarding program for CSMs. Also what well-known certification progr…