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Customer Success

Archives for May 2022

Discussion List

  • Thomas Lah
    Partner led CS
    An attendee from Interact has the following question: When selling XaaS solutions through a tier 2 distribution model, what have you seen put in place with Partners to successfully drive adoption of …
    Answered Thomas Lah 52 views 5 comments Most recent by Patrick McGowan Customer Success
  • Thomas Lah
    How to avoid giving CS away for free
    Attendee from Orlando wants to know how to prevent sales reps from giving away CS for free. Couple of quick tactics: Have clearly defined CS offers that do have defined prices. Clear discounting pol…
    Answered Thomas Lah 32 views 2 comments Most recent by Carlos Alves Customer Success