General Technology & Services
Archives for February 2021
Discussion List
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What is the official industry definition for Tiered Support Structure?Hello, can any of you point me out if there's any official industry for TIER 1 ; TIER 2 ; TIER 3 in the context of Telco? Although i have found several correct definitions scattered over dozens of pa…Answered Goncalo Pereira 26 views 5 comments 0 points Most recent by Lexi Provost General Technology & Services
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How to centrally delete data from local machine, which got downloaded from specific siteFor troubleshooting issues, support engineers open a support ticket and download log files to their local machine. How to manage the downloaded files in local machine. i.e. delete those downloaded f…Answered Sekhar Mohanty 29 views 6 comments 0 points Most recent by Sekhar Mohanty General Technology & Services
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Does anyone receive or write product requirements that come from the support org?I'm working on creating a set of requirements for product that include supportability (smart error messages, logging for debugging) customer experience (does the product do what it says, do the docs …Accepted Answer Claire Hernandez 27 views 3 comments 0 points Most recent by Steven Forth General Technology & Services
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Robot Process AutomationHello, I am researching products that are currently being used by organizations to automate repetitive/remedial tasks to free up valuable time for support engineers. Do TSIA community have a favorite…Accepted Answer Kelly Wilson 48 views 7 comments 0 points Most recent by Kelly Wilson General Technology & Services