Service & Delivery
Archives for September 2020
Discussion List
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Data Privacy regulations effects on digital transformation, i.e. Europe and Germany specificHow are you dealing with the data privacy regulations when digitalizing your enterprise solutions? Limiting access do by compliant to user data both internal and customer, not be able to take full us…Accepted Answer Petra Andersson 12 views 1 comment 1 point Most recent by Steven Forth Service & Delivery -
Remote Worker ExpensesThe Covid-19 Pandemic continues to impact the world and more companies are permitting employees to work from home. I am curious what "work from home" expenses is your company willing to rei… -
Feedback CultureGood Day All, I hope everyone is well. Lately, I am hearing a lot of chatter regarding the topic of a "Feedback Culture". I am curious to know if your organization employs the historic annu…Accepted Answer Darryl Benjamin 29 views 6 comments 0 points Most recent by Patrick Martin Service & Delivery
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Adding a platinum level support tier. What do you include in yours?We provide support for an on-premise software platform that is used by a variety of sectors and our customer range in size from SMB's to Tier 1 organizations. We currently have a standard and premium…Accepted Answer Claire Hernandez 57 views 5 comments 0 points Most recent by Eddie Aguilar Service & Delivery -
Introducing Self-ServiceWe want to introduce self-service to support our customers which use our software. Since we are still at the very beginning of the journey, I would be interested in learning from experience so as not…Answered Fritz Stocker 33 views 2 comments 0 points Most recent by Patrick Martin Service & Delivery -
**Alert** TSIA is conducting a Change Management Quick Poll | Please Participate!Hello TSIA community! We need your help! Over the next several weeks we will be conducting two very short polls (8 questions each) to gather precise information on ITIL Change and Problem Managemen…