* { padding: 0; margin: 0; box-sizing: border-box; } /* Top Header */ #navigation-bar .nav-links { float: right; } #navigation-bar nav { padding-right: 0; position: relative; z-index: 1; float: none; } .nav-links { margin-right: 5%; } #navigation-bar .nav-links ul { margin-right: 23px; } #navigation-bar nav ul { background: none; } #navigation-bar nav li { display: inline-block; height: 37px; line-height: 37px; font-size: 14px; font-weight: 300; } #navigation-bar nav a { display: block; padding: 0 15px; color: #ee7b23; text-decoration: none; } a.mrc-button { background: #f59b34; color: #fff!important; margin-right: 10px; } .footer { line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } .button-primary_fsfk5ml:hover { color: #fff !important; } .Button Primary:hover { color: #fff !important; } .Button:hover { color: #fff !important; } .banner-title_f1x82eq5 { font-size: 50px !important; line-height: 61px !important; text-shadow: none !important; } .top-navbar.members { padding: 24px 0!important; } .top-navbar { background: #f05a22; position: fixed; top: 0; width: 100%; z-index: 980; padding: 30px 25px; } .typography-pageTitle_f9mumq5.typography-largeTitle_f96or0t { font-family: 'Roboto Condensed',Arial,"Helvetica Neue",Helvetica,sans-serif; font-size: 38px; } /* New Footer */ .pre-footer { background-color: #ee7b1f; text-align: center; color: #fff; padding: 20px; clear: both; overflow: auto; font-family: 'Roboto Condensed',Arial,"Helvetica Neue",Helvetica,sans-serif; font-weight: 400 !important; font-size: 26px; } .footer-container a, .footer-container a:hover { color: #fff; } .pre-footer a.button.secondary { margin-left: 20px; border: 2px solid #fff; color: #188cd0; background: #fff; font-size: 18px; display: inline-block; padding: 5px 36px; text-decoration: none; } .pre-footer a.button.secondary:hover { border: 2px solid #fff; color: #fff; display: inline-block; background: #ee7b1f; -webkit-transition: background-color .1s ease-out; -moz-transition: background-color .1s ease-out; -o-transition: background-color .1s ease-out; transition: background-color .1s ease-out; } .glyphicon { position: relative; top: 1px; display: inline-block; font-family: 'Glyphicons Halflings'; font-style: normal; font-weight: 400; line-height: 1; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .addthis_toolbox{ display: flex; } .footer-container { display: flex; justify-content: space-evenly; position: absolute; right: 0; left: 0; background: #f59b34; padding: 27px 0 22px 27px; padding-left: 27px; width: 100%; font-size: 12px; color: #fff; } .follow-text { float: left; margin: 9px 15px 0 0; } .footer-container .addthis_toolbox svg { fill: #ec7b22 !important; } .at-icon-wrapper{ background-color: rgb(255, 255, 255) !important; line-height: 32px !important; height: 32px; width: 32px; border-radius: 46% !important; display: inline-block; overflow: hidden; margin-right: 5px; } .addthis_toolbox span.addthis_follow_label { display: none; } @media screen and (max-width: 768px) { .hide-mobile { display: none; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } /* New Footer */ .pre-footer { background-color: #ee7b1f; text-align: center; color: #fff; padding: 20px; clear: both; overflow: auto; } .footer-container a, .footer-container a:hover { color: #fff; } .pre-footer a.button.secondary { margin-left: 20px; border: 2px solid #fff; color: #188cd0; background: #fff; font-size: 18px; display: inline-block; padding: 5px 36px; text-decoration: none; } .pre-footer a.button.secondary:hover { border: 2px solid #fff; color: #fff; display: inline-block; background: #ee7b1f; -webkit-transition: background-color .1s ease-out; -moz-transition: background-color .1s ease-out; -o-transition: background-color .1s ease-out; transition: background-color .1s ease-out; } .glyphicon { position: relative; top: 1px; display: inline-block; font-family: 'Glyphicons Halflings'; font-style: normal; font-weight: 400; line-height: 1; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .addthis_toolbox{ display: flex; } .footer-container { flex-flow: row wrap; position: absolute; right: 0; left: 0; background: #f59b34; padding: 27px 0 22px 27px; padding-left: 27px; width: 100%; font-size: 12px; color: #fff; } .follow-text { float: none; margin: 0; } .footer-container .addthis_toolbox svg { fill: #ec7b22 !important; } .at-icon-wrapper{ background-color: rgb(255, 255, 255) !important; line-height: 32px !important; height: 32px; width: 32px; border-radius: 46% !important; display: inline-block; overflow: hidden; margin-right: 5px; } .addthis_toolbox span.addthis_follow_label { display: none; } } /*# sourceMappingURL=styles.css.map */

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Service & Delivery

Archives for October 2020

Prepaying a budget for fixed-fee services?
I have a fixed fee services question for the group. If you offer fixed fee services, do you let your clients pre-purchase a budget in advance? We have a fixed fee services menu and a client that want…

Answered Greg Higgins 48 views 6 comments 0 points Most recent by Serges Lemo April 2021Service & Delivery
How to convince customers to initiate stalled services projects
I am a Senior consultant working for a product company and I work for PSO(Professional services organisation). We sell services as part of license deals or upsell services individually to existing cu…

Srujan Pathakamuri 13 views 9 comments 0 points Most recent by steve tennant October 2020Service & Delivery
Virtual classroom tools
What tools are you using to deliver vILTs? I am looking for something that is engaging, innovative and immersive to a degree.

Accepted Answer AnaHowes 51 views 11 comments 0 points Most recent by AnaHowes October 2020Service & Delivery
Are you using Customer Journey Maps in Customer Service and Support?
Customer Journey Maps (CJMs) capture the customer's experience as they interact with your product or service. While Process Maps capture the steps in a process from the company's perspective, CJMs ca…

Accepted Answer David Seaton 61 views 9 comments 1 point Most recent by StevenForth October 2020Service & Delivery

TSIA's Rapid Research Response Polls

* { padding: 0; margin: 0; box-sizing: border-box; } /* Top Header */ #navigation-bar .nav-links { float: right; } #navigation-bar nav { padding-right: 0; position: relative; z-index: 1; float: none; } .nav-links { margin-right: 5%; } #navigation-bar .nav-links ul { margin-right: 23px; } #navigation-bar nav ul { background: none; } #navigation-bar nav li { display: inline-block; height: 37px; line-height: 37px; font-size: 14px; font-weight: 300; } #navigation-bar nav a { display: block; padding: 0 15px; color: #ee7b23; text-decoration: none; } a.mrc-button { background: #f59b34; color: #fff!important; margin-right: 10px; } .footer { line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } .button-primary_fsfk5ml:hover { color: #fff !important; } .Button Primary:hover { color: #fff !important; } .Button:hover { color: #fff !important; } .banner-title_f1x82eq5 { font-size: 50px !important; line-height: 61px !important; text-shadow: none !important; } .top-navbar.members { padding: 24px 0!important; } .top-navbar { background: #f05a22; position: fixed; top: 0; width: 100%; z-index: 980; padding: 30px 25px; } .typography-pageTitle_f9mumq5.typography-largeTitle_f96or0t { font-family: 'Roboto Condensed',Arial,"Helvetica Neue",Helvetica,sans-serif; font-size: 38px; } /* New Footer */ .pre-footer { background-color: #ee7b1f; text-align: center; color: #fff; padding: 20px; clear: both; overflow: auto; font-family: 'Roboto Condensed',Arial,"Helvetica Neue",Helvetica,sans-serif; font-weight: 400 !important; font-size: 26px; } .footer-container a, .footer-container a:hover { color: #fff; } .pre-footer a.button.secondary { margin-left: 20px; border: 2px solid #fff; color: #188cd0; background: #fff; font-size: 18px; display: inline-block; padding: 5px 36px; text-decoration: none; } .pre-footer a.button.secondary:hover { border: 2px solid #fff; color: #fff; display: inline-block; background: #ee7b1f; -webkit-transition: background-color .1s ease-out; -moz-transition: background-color .1s ease-out; -o-transition: background-color .1s ease-out; transition: background-color .1s ease-out; } .glyphicon { position: relative; top: 1px; display: inline-block; font-family: 'Glyphicons Halflings'; font-style: normal; font-weight: 400; line-height: 1; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .addthis_toolbox{ display: flex; } .footer-container { display: flex; justify-content: space-evenly; position: absolute; right: 0; left: 0; background: #f59b34; padding: 27px 0 22px 27px; padding-left: 27px; width: 100%; font-size: 12px; color: #fff; } .follow-text { float: left; margin: 9px 15px 0 0; } .footer-container .addthis_toolbox svg { fill: #ec7b22 !important; } .at-icon-wrapper{ background-color: rgb(255, 255, 255) !important; line-height: 32px !important; height: 32px; width: 32px; border-radius: 46% !important; display: inline-block; overflow: hidden; margin-right: 5px; } .addthis_toolbox span.addthis_follow_label { display: none; } @media screen and (max-width: 768px) { .hide-mobile { display: none; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } /* New Footer */ .pre-footer { background-color: #ee7b1f; text-align: center; color: #fff; padding: 20px; clear: both; overflow: auto; } .footer-container a, .footer-container a:hover { color: #fff; } .pre-footer a.button.secondary { margin-left: 20px; border: 2px solid #fff; color: #188cd0; background: #fff; font-size: 18px; display: inline-block; padding: 5px 36px; text-decoration: none; } .pre-footer a.button.secondary:hover { border: 2px solid #fff; color: #fff; display: inline-block; background: #ee7b1f; -webkit-transition: background-color .1s ease-out; -moz-transition: background-color .1s ease-out; -o-transition: background-color .1s ease-out; transition: background-color .1s ease-out; } .glyphicon { position: relative; top: 1px; display: inline-block; font-family: 'Glyphicons Halflings'; font-style: normal; font-weight: 400; line-height: 1; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .addthis_toolbox{ display: flex; } .footer-container { flex-flow: row wrap; position: absolute; right: 0; left: 0; background: #f59b34; padding: 27px 0 22px 27px; padding-left: 27px; width: 100%; font-size: 12px; color: #fff; } .follow-text { float: none; margin: 0; } .footer-container .addthis_toolbox svg { fill: #ec7b22 !important; } .at-icon-wrapper{ background-color: rgb(255, 255, 255) !important; line-height: 32px !important; height: 32px; width: 32px; border-radius: 46% !important; display: inline-block; overflow: hidden; margin-right: 5px; } .addthis_toolbox span.addthis_follow_label { display: none; } } /*# sourceMappingURL=styles.css.map */