* { padding: 0; margin: 0; box-sizing: border-box; } /* Top Header */ #navigation-bar .nav-links { float: right; } #navigation-bar nav { padding-right: 0; position: relative; z-index: 1; float: none; } .nav-links { margin-right: 5%; } #navigation-bar .nav-links ul { margin-right: 23px; } #navigation-bar nav ul { background: none; } #navigation-bar nav li { display: inline-block; height: 37px; line-height: 37px; font-size: 14px; font-weight: 300; } #navigation-bar nav a { display: block; padding: 0 15px; color: #ee7b23; text-decoration: none; } a.mrc-button { background: #f59b34; color: #fff!important; margin-right: 10px; } .footer { line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } .button-primary_fsfk5ml:hover { color: #fff !important; } .Button Primary:hover { color: #fff !important; } .Button:hover { color: #fff !important; } .banner-title_f1x82eq5 { font-size: 50px !important; line-height: 61px !important; text-shadow: none !important; } .top-navbar.members { padding: 24px 0!important; } .top-navbar { background: #f05a22; position: fixed; top: 0; width: 100%; z-index: 980; padding: 30px 25px; } .typography-pageTitle_f9mumq5.typography-largeTitle_f96or0t { font-family: 'Roboto Condensed',Arial,"Helvetica Neue",Helvetica,sans-serif; font-size: 38px; } /* New Footer */ .pre-footer { background-color: #ee7b1f; text-align: center; color: #fff; padding: 20px; clear: both; overflow: auto; font-family: 'Roboto Condensed',Arial,"Helvetica Neue",Helvetica,sans-serif; font-weight: 400 !important; font-size: 26px; } .footer-container a, .footer-container a:hover { color: #fff; } .pre-footer a.button.secondary { margin-left: 20px; border: 2px solid #fff; color: #188cd0; background: #fff; font-size: 18px; display: inline-block; padding: 5px 36px; text-decoration: none; } .pre-footer a.button.secondary:hover { border: 2px solid #fff; color: #fff; display: inline-block; background: #ee7b1f; -webkit-transition: background-color .1s ease-out; -moz-transition: background-color .1s ease-out; -o-transition: background-color .1s ease-out; transition: background-color .1s ease-out; } .glyphicon { position: relative; top: 1px; display: inline-block; font-family: 'Glyphicons Halflings'; font-style: normal; font-weight: 400; line-height: 1; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .addthis_toolbox{ display: flex; } .footer-container { display: flex; justify-content: space-evenly; position: absolute; right: 0; left: 0; background: #f59b34; padding: 27px 0 22px 27px; padding-left: 27px; width: 100%; font-size: 12px; color: #fff; } .follow-text { float: left; margin: 9px 15px 0 0; } .footer-container .addthis_toolbox svg { fill: #ec7b22 !important; } .at-icon-wrapper{ background-color: rgb(255, 255, 255) !important; line-height: 32px !important; height: 32px; width: 32px; border-radius: 46% !important; display: inline-block; overflow: hidden; margin-right: 5px; } .addthis_toolbox span.addthis_follow_label { display: none; } @media screen and (max-width: 768px) { .hide-mobile { display: none; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } /* New Footer */ .pre-footer { background-color: #ee7b1f; text-align: center; color: #fff; padding: 20px; clear: both; overflow: auto; } .footer-container a, .footer-container a:hover { color: #fff; } .pre-footer a.button.secondary { margin-left: 20px; border: 2px solid #fff; color: #188cd0; background: #fff; font-size: 18px; display: inline-block; padding: 5px 36px; text-decoration: none; } .pre-footer a.button.secondary:hover { border: 2px solid #fff; color: #fff; display: inline-block; background: #ee7b1f; -webkit-transition: background-color .1s ease-out; -moz-transition: background-color .1s ease-out; -o-transition: background-color .1s ease-out; transition: background-color .1s ease-out; } .glyphicon { position: relative; top: 1px; display: inline-block; font-family: 'Glyphicons Halflings'; font-style: normal; font-weight: 400; line-height: 1; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .addthis_toolbox{ display: flex; } .footer-container { flex-flow: row wrap; position: absolute; right: 0; left: 0; background: #f59b34; padding: 27px 0 22px 27px; padding-left: 27px; width: 100%; font-size: 12px; color: #fff; } .follow-text { float: none; margin: 0; } .footer-container .addthis_toolbox svg { fill: #ec7b22 !important; } .at-icon-wrapper{ background-color: rgb(255, 255, 255) !important; line-height: 32px !important; height: 32px; width: 32px; border-radius: 46% !important; display: inline-block; overflow: hidden; margin-right: 5px; } .addthis_toolbox span.addthis_follow_label { display: none; } } /*# sourceMappingURL=styles.css.map */

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Is anyone open to talking about how you manage your Support organization?
I work for a SaaS company with roughly 60 Support Consultants servicing both B2B and B2C clients, and we're constantly looking for ways to scale the business, streamline processes, deflect cases (pro…

Answered Erika TaylorBeck 31 views 1 comment 0 points Most recent by PatrickMartin December 2021Service & Delivery

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* { padding: 0; margin: 0; box-sizing: border-box; } /* Top Header */ #navigation-bar .nav-links { float: right; } #navigation-bar nav { padding-right: 0; position: relative; z-index: 1; float: none; } .nav-links { margin-right: 5%; } #navigation-bar .nav-links ul { margin-right: 23px; } #navigation-bar nav ul { background: none; } #navigation-bar nav li { display: inline-block; height: 37px; line-height: 37px; font-size: 14px; font-weight: 300; } #navigation-bar nav a { display: block; padding: 0 15px; color: #ee7b23; text-decoration: none; } a.mrc-button { background: #f59b34; color: #fff!important; margin-right: 10px; } .footer { line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } .button-primary_fsfk5ml:hover { color: #fff !important; } .Button Primary:hover { color: #fff !important; } .Button:hover { color: #fff !important; } .banner-title_f1x82eq5 { font-size: 50px !important; line-height: 61px !important; text-shadow: none !important; } .top-navbar.members { padding: 24px 0!important; } .top-navbar { background: #f05a22; position: fixed; top: 0; width: 100%; z-index: 980; padding: 30px 25px; } .typography-pageTitle_f9mumq5.typography-largeTitle_f96or0t { font-family: 'Roboto Condensed',Arial,"Helvetica Neue",Helvetica,sans-serif; font-size: 38px; } /* New Footer */ .pre-footer { background-color: #ee7b1f; text-align: center; color: #fff; padding: 20px; clear: both; overflow: auto; font-family: 'Roboto Condensed',Arial,"Helvetica Neue",Helvetica,sans-serif; font-weight: 400 !important; font-size: 26px; } .footer-container a, .footer-container a:hover { color: #fff; } .pre-footer a.button.secondary { margin-left: 20px; border: 2px solid #fff; color: #188cd0; background: #fff; font-size: 18px; display: inline-block; padding: 5px 36px; text-decoration: none; } .pre-footer a.button.secondary:hover { border: 2px solid #fff; color: #fff; display: inline-block; background: #ee7b1f; -webkit-transition: background-color .1s ease-out; -moz-transition: background-color .1s ease-out; -o-transition: background-color .1s ease-out; transition: background-color .1s ease-out; } .glyphicon { position: relative; top: 1px; display: inline-block; font-family: 'Glyphicons Halflings'; font-style: normal; font-weight: 400; line-height: 1; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .addthis_toolbox{ display: flex; } .footer-container { display: flex; justify-content: space-evenly; position: absolute; right: 0; left: 0; background: #f59b34; padding: 27px 0 22px 27px; padding-left: 27px; width: 100%; font-size: 12px; color: #fff; } .follow-text { float: left; margin: 9px 15px 0 0; } .footer-container .addthis_toolbox svg { fill: #ec7b22 !important; } .at-icon-wrapper{ background-color: rgb(255, 255, 255) !important; line-height: 32px !important; height: 32px; width: 32px; border-radius: 46% !important; display: inline-block; overflow: hidden; margin-right: 5px; } .addthis_toolbox span.addthis_follow_label { display: none; } @media screen and (max-width: 768px) { .hide-mobile { display: none; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } /* New Footer */ .pre-footer { background-color: #ee7b1f; text-align: center; color: #fff; padding: 20px; clear: both; overflow: auto; } .footer-container a, .footer-container a:hover { color: #fff; } .pre-footer a.button.secondary { margin-left: 20px; border: 2px solid #fff; color: #188cd0; background: #fff; font-size: 18px; display: inline-block; padding: 5px 36px; text-decoration: none; } .pre-footer a.button.secondary:hover { border: 2px solid #fff; color: #fff; display: inline-block; background: #ee7b1f; -webkit-transition: background-color .1s ease-out; -moz-transition: background-color .1s ease-out; -o-transition: background-color .1s ease-out; transition: background-color .1s ease-out; } .glyphicon { position: relative; top: 1px; display: inline-block; font-family: 'Glyphicons Halflings'; font-style: normal; font-weight: 400; line-height: 1; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .addthis_toolbox{ display: flex; } .footer-container { flex-flow: row wrap; position: absolute; right: 0; left: 0; background: #f59b34; padding: 27px 0 22px 27px; padding-left: 27px; width: 100%; font-size: 12px; color: #fff; } .follow-text { float: none; margin: 0; } .footer-container .addthis_toolbox svg { fill: #ec7b22 !important; } .at-icon-wrapper{ background-color: rgb(255, 255, 255) !important; line-height: 32px !important; height: 32px; width: 32px; border-radius: 46% !important; display: inline-block; overflow: hidden; margin-right: 5px; } .addthis_toolbox span.addthis_follow_label { display: none; } } /*# sourceMappingURL=styles.css.map */