Services Delivery & Operations
Archives for June 2020
Discussion List
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Response Rate Changes to Customer Experience Surveys?We have been surprised by lower email response rates to customer experience surveys in recent months. Has anyone else experienced this challenge and what actions are you taking to encourage particip…Answered ✓ Kerri Wienbeck 299 views 8 comments 1 point Most recent by Alex Vecino Services Delivery & Operations -
Cost of Post-Live Support: Benchmarks?Hi All - Our Support Services team is preparing an analysis on the cost of post-live support (support provided our Customers upon go-live of a software implementation, through their maintenance contr… -
Upcoming Rapid Research Response PollsWe have a new set of Rapid Research Response polls lined up for the month of June, expect to see one every Tuesday. Topics include very virtual offices, services convergence, and customer migration t…Jeremy DalleTezze 81 views 2 comments 4 points Most recent by Jeremy DalleTezze Services Delivery & Operations