Services Delivery & Operations
Archives for August 2020
Discussion List
-
Support Resolution Time CalculationHi all! Our reps mark a ticket as resolved in ZenDesk aligned with the following definition: “Resolution” consists of providing, as appropriate, one of the following to Client: an existing correctio…Answered ✓ Greg Higgins 233 views 4 comments 0 points Most recent by Jaime Farinos Services Delivery & Operations -
With high variabilty data, how do you choose between ETS and ARIMA?Accuracy measures are often interpretive making it hard to choose which model is the best. The rule of thumb is to have lowest numbers possible associated with percent of error. With that said, numb…Answered Ray McLean 41 views 2 comments 0 points Most recent by JeromePeck Services Delivery & Operations -
How do you maintain employee culture with everyone working remotely?This was the number one question from our business challenge session last week with 40+ member companies: "How do you keep culture building, relationship building events, or get togethers going …Answered ✓ Thomas Lah 41 views 3 comments 5 points Most recent by StevenForth Services Delivery & Operations -
Delivery of remote certification examsHello, With current situation with Covid-19, the delivery of proctored certification exams to customers or Partners is a real challenge: safety measures, travel restrictions, all trainings delivered …Answered ✓ Thierry GUENNEGUES 71 views 3 comments 1 point Most recent by AlexanderZiegler Services Delivery & Operations -
Are you RMCP certified? If so, where did you certify?I'm asking as I'm curious about the Resource Management Certified Professional path. Thank you!Answered Greg Higgins 113 views 1 comment 0 points Most recent by SpencerHancock Services Delivery & Operations
-
What is your North Star Metric for Service & Support?What is the key measure of success for your support services team? What is the one metric that is supported by all the other ones? Is it a process measurement, like cycle time or first-pass yield? Or…Answered ✓ David Seaton 185 views 7 comments 0 points Most recent by Zoltan A. Nagy Services Delivery & Operations -
Innovative approaches to deploying technology to work-at-home users?Are you seeing any creative service providers offering innovative approaches (packages) to deploying technology to user's working at homes - unique technology; creative use of tools; innovative supp…Answered ✓ StephenSpence 1 view 1 comment 0 points Most recent by CarlosAlves Services Delivery & Operations -
PS Margins Calc AssistanceHi there! I have services resources that 1) do some configuration work that's included in the license for our subscription product (its a saas marketing tech), 2) deliver on the professional services…Answered ✓ Greg Higgins 13 views 4 comments 0 points Most recent by Neil Jain Services Delivery & Operations
-
Are you delivering immersive training for your software solution(s)?What level of immersive training do you deliver? What tools do you use and how engaging do you make it?Answered AnaHowes 11 views 5 comments 0 points Most recent by Scott Thomas Services Delivery & Operations -
Working session on remote employee wellnessOn August 26th, I will be hosting a 90 minute working session on how companies are improving the wellness of their remote employees. If you are a TSIA interested in joining this session, email me at …
-
How are you coordinating successful training programs with Academia in the US?We are seeing a big adoption of our Academia Program offering in EMEA and APAC and a very low one in US. What is your recommendation in terms of how to connect with academic institutions in US to hav…Answered AnaHowes 31 views 5 comments 0 points Most recent by StevenForth Services Delivery & Operations
-
Do you have a learning community in your LMS (Learning Management System)?Do you have a learning community located in your LMS? If yes, how did you build it and what roles and responsabilities did you define? We have a community platform outside of LMS, but I think keeping…Answered AnaHowes 51 views 1 comment 0 points Most recent by AlexanderZiegler Services Delivery & Operations
-
Looking for best practices around NPI for Services / Services Offerings.We would love to receive information on NPI best practices/research in the industry. We want to start crafting our POV but want to research some. Links, articles, or event contacts to speak with will…Answered Justin Friend 31 views 2 comments 0 points Most recent by JimBignell Services Delivery & Operations