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Services Delivery & Operations
Archives for September 2020
Discussion List
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Data Privacy regulations effects on digital transformation, i.e. Europe and Germany specificHow are you dealing with the data privacy regulations when digitalizing your enterprise solutions? Limiting access do by compliant to user data both internal and customer, not be able to take full us…Answered ✓ Petra Andersson 42 views 2 comments 1 point Most recent by Spencer Hancock Services Delivery & Operations -
Remote Worker ExpensesThe Covid-19 Pandemic continues to impact the world and more companies are permitting employees to work from home. I am curious what "work from home" expenses is your company willing to rei…Answered DarrylBenjamin 11 views 1 comment 1 point Most recent by StevenForth Services Delivery & Operations -
Feedback CultureGood Day All, I hope everyone is well. Lately, I am hearing a lot of chatter regarding the topic of a "Feedback Culture". I am curious to know if your organization employs the historic annu…Answered ✓ DarrylBenjamin 63 views 6 comments 0 points Most recent by PatrickMartin Services Delivery & Operations
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Adding a platinum level support tier. What do you include in yours?We provide support for an on-premise software platform that is used by a variety of sectors and our customer range in size from SMB's to Tier 1 organizations. We currently have a standard and premium…Answered ✓ ClaireHernandez 82 views 5 comments 0 points Most recent by EddieAguilar Services Delivery & Operations -
Introducing Self-ServiceWe want to introduce self-service to support our customers which use our software. Since we are still at the very beginning of the journey, I would be interested in learning from experience so as not…Answered Fritz Stocker 41 views 2 comments 0 points Most recent by PatrickMartin Services Delivery & Operations -
**Alert** TSIA is conducting a Change Management Quick Poll | Please Participate!Hello TSIA community! We need your help! Over the next several weeks we will be conducting two very short polls (8 questions each) to gather precise information on ITIL Change and Problem Managemen…GeorgeHumphrey 92 views 0 comments 5 points Started by GeorgeHumphrey Services Delivery & Operations -
Is business sentiment changing?Despite the flare ups and second wave concerns in many places I am sensing a general improvement in business sentiment. In our case we are seeing deals that had been stalled for months begin to move …Answered ✓ StevenForth 21 views 2 comments 0 points Most recent by David Bisciotti Services Delivery & Operations