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Services Delivery & Operations
Archives for October 2020
Discussion List
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Prepaying a budget for fixed-fee services?I have a fixed fee services question for the group. If you offer fixed fee services, do you let your clients pre-purchase a budget in advance? We have a fixed fee services menu and a client that want…Answered Greg Higgins 42 views 6 comments 0 points Most recent by Serges Lemo Services Delivery & Operations -
How to convince customers to initiate stalled services projectsI am a Senior consultant working for a product company and I work for PSO(Professional services organisation). We sell services as part of license deals or upsell services individually to existing cu…Srujan Pathakamuri 52 views 9 comments 0 points Most recent by steve tennant Services Delivery & Operations -
Virtual classroom toolsWhat tools are you using to deliver vILTs? I am looking for something that is engaging, innovative and immersive to a degree.Answered ✓ AnaHowes 72 views 11 comments 0 points Most recent by AnaHowes Services Delivery & Operations -
Are you using Customer Journey Maps in Customer Service and Support?Customer Journey Maps (CJMs) capture the customer's experience as they interact with your product or service. While Process Maps capture the steps in a process from the company's perspective, CJMs ca…Answered ✓ David Seaton 82 views 9 comments 1 point Most recent by StevenForth Services Delivery & Operations