Services Delivery & Operations

Discussion List

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  Are there online community benchmarks?

  Are there any industry benchmarks around healthy online community forum activities? Specifically: 1) Forum Activity - based on the size of community, how many new questions and new comments occur on …

  Answered BeverlyvandeVelde 121 views 8 comments 1 point Most recent by BeverlyvandeVelde February 8Services Delivery & Operations
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  Selectable Severity and Severity negotiation

  We are launching selectable severity which will give customers the ability to choose severity for their support cases ; this will be a part of our new support offering. While we have clearly defined …

  Answered SumitBhat 22 views 3 comments 0 points Most recent by Carlos Alves August 2022Services Delivery & Operations
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  Is anyone truly *publishing* micro learning content that rolls up to a course and/or learning path?

  Since 2007, I and many others have had a vision of being able to deliver prescriptive learning. That's the idea of developing micro learning objects that make up a course. Said another way, it's the …

  BeverlyvandeVelde 31 views 1 comment 0 points Most recent by BriannaRuddle July 2022Services Delivery & Operations
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  When hiring for weekend support which option do you use for the work week?

  We are in the process of expanding our weekend support and are looking at a couple of options to include in our job description for what the work week would look like. I am hoping that @EdlyVillanuev…

  Poll Ronald Stovall 33 views 1 comment 0 points Most recent by Edly Villanueva July 2022Services Delivery & Operations
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  Partner Training Discounts & Incentives

  What type of training discounts and incentives do you offer to partners who implement your software? Do they just get a standard X% discount off all ILT training? For example, today we offer a 40% d…

  BeverlyvandeVelde 21 views 1 comment 0 points Most recent by Maria Manning-Chapman July 2022Services Delivery & Operations