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Services Delivery & Operations
Archives for August 2022
Discussion List
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Video Conferencing Tool for Technical TrainingHi everyone - I'm exploring a variety of video conferencing tools for our Virtual Training experience. Curious if you'd be willing to share who you use and what you love and/or dislike about the pla…Jacqueline Sell 22 views 2 comments 0 points Most recent by Jacqueline Sell Services Delivery & Operations -
Who owns the customer specific documentation at your company (configuration-related)In our Saas-business, despite the fact to introducing more and more standard setups, we still have a lot customization's implemented to our customers. Currently, the documentation of these customizat…Answered Sanna Asti 32 views 2 comments 0 points Most recent by Sanna Asti Services Delivery & Operations -
Would anyone have best-practices and/or recommendations regarding measuring TAM workload and impact?Having recently taken ownership of a relatively new Technical Account Managers team and completed a strategic review of the service, there are two key requirements on which I'd appreciate any input. …Answered JF Cadrin-Girard 23 views 1 comment 0 points Most recent by Neal Hatton Services Delivery & Operations -
How has your organization transformed execution of your traditional services offers following the inIn your experiences, does transitioning service models to more outcome-focused or XAAS models also necessitate a shift in the way core/traditional services activities are performed?Answered mllewis 22 views 3 comments 0 points Most recent by Patrick McGowan Services Delivery & Operations -
What competencies do you wish you had identified earlier on?When transitioning from a traditional services vendor to an outcome-focused strategic partner, have any of you identified competency gaps within your organizations that you would have benefitted by i…Answered mllewis 22 views 4 comments 0 points Most recent by Patrick McGowan Services Delivery & Operations
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PROFESSIONAL SERVICES AUTOMATION - RECOMMENDATIONSWe are looking to implementation a full-service PSA platform to bring efficiencies to customer onboarding, project management, resource management, and real time data and analytics. Any recommendati…