Services Delivery & Operations
Archives for November 2022
Discussion List
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Professional Services/PM Productivity MeasuresDear TSIA Members, We are thinking about new ways to measure productivity of our PMs in the Professional Services space. We currently consider compliance measures, project count, billability etc. I …
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CSAT Calculation LogicHi Team, How do you measure CSAT in your organisation ? Any specific formula ? Thanks Imran Razack
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Phone tree optionsWhat is the 'ideal' number of levels in an IVR phone tree? Thank you.Answered ✓ Francesco DiMauro 21 views 2 comments 0 points Most recent by CarlosAlves Services Delivery & Operations