Services Delivery & Operations
Archives for December 2022
Discussion List
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What methodology do you use when estimating field service calls durations?Scheduling service calls for your technicians in the field can be very challenging. One of the variables to producing an accurate schedule is correctly estimating how long a repair task will take. I…Answered SG_1970 43 views 3 comments 0 points Most recent by Kevin Bowers Services Delivery & Operations
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Average Handle Time (AHT) benchmarksLooking for some input and/or benchmarks on AHT for centers that are in the Technical Software space. Any whitepaper on this would be helpful. Thank you.Answered Francesco DiMauro 75 views 6 comments 0 points Most recent by CarlosAlves Services Delivery & Operations