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TSIA World Envision is almost here. October 16-18th, Las Vegas. Register now!
Services Delivery & Operations
Archives for September 2023
Discussion List
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CSAT, NPS, CES, VES - What are your thoughts?We've heard at past TSIA conference keynote sessions that Net Promoter Score (NPS) is "dead". For Customer Satisfaction (CSAT), TSIA has indicated it is still a viable/reasonable metric to…Neal Hatton 20 views 3 comments 0 points Most recent by Alexander Ziegler Services Delivery & Operations