Technology & Services Strategy
Archives for May 2020
Discussion List
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In addition to Education Services offers going all virtual, what other actions are you taking?As all in-person training delivery has halted, we've certainly shifted to virtual instructor-led classes and we're focusing on promoting our online University. What other actions are you taking at t…Answered ✓ Elise Lostutter 213 views 17 comments 0 points Most recent by StevenForth Technology & Services Strategy -
What is the ʺproper protocolʺ for video conferencing?What is the ʺproper protocolʺ for video conferencing? Some say cameras on all the time, some say cameras for speakers only, and some say toggle on/off if you are speaking - do companies allow backgr…Answered ✓ Deby Covey 71 views 11 comments 0 points Most recent by Lori Hurley Technology & Services Strategy -
Are you seeing increase demand for CPQ (Configure, Price, and Quote) solutions?Is Covid-19 recovery likely to accelerate the need for CPQ solutions? If so, what are some specific examples of how you are using them?Answered ✓ StephenSpence 63 views 5 comments 0 points Most recent by StephenSpence Technology & Services Strategy -
Has anyone started putting together detailed plans on how to reopen physical offices?Has anyone started putting together detailed plans on how to reopen physical offices? Having staff coming back to office. What are all the decisions that need to be made and prep that needs to be d…Answered ✓ Jesse DiIanni 93 views 10 comments 0 points Most recent by StevenForth Technology & Services Strategy -
Services "Brand" within the Organization (Q Targeted for non-pure-play Services orgs)Our organization has a 150+ year manufacturing history. We are viewed as a great "engineering" company. We do also have a strong track record in Services (mostly equipment-related start-up,…Answered Alex Gershman 31 views 2 comments 0 points Most recent by CarlosAlves Technology & Services Strategy -
Transforming from "Break/Fix" to "Recurring Maintenance Contract" in a More "Traditional" Mfg. Org?This is very much related to the other question I asked recently... A vast majority of the revenue we generate from 1/2 of our Services business is tied to an on-asset based service model -- it's &qu…Answered Alex Gershman 51 views 2 comments 1 point Most recent by CarlosAlves Technology & Services Strategy
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What offer and pricing actions have you taken in response to the COVID-19 crisis?Members have been asking this about offers and pricing updates, changes and market withdrawals during this time. The quick poll is designed to capture these trends. Feel free to check it out. https:/…Answered ✓ LauraFay 121 views 8 comments 2 points Most recent by Doug Caviness Technology & Services Strategy -
In an effort to survive in a down economy, are companies taking the less compassionate route?In an effort to survive in a down economy, are companies taking the less compassionate route of laying people off in tough job seeking times? If not, what options are they using?Answered ✓ Deby Covey 11 views 2 comments 0 points Most recent by Deby Covey Technology & Services Strategy
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COVID-19 Impacts to Digital Customer ExperienceIn the wake of this pandemic how is your digital customer experience strategy evolving? Revised customer engagement strategies? Enhanced customer community plans? Additional plans or changes to onlin…Answered Christina Luna 91 views 5 comments 3 points Most recent by Tim Lopez Technology & Services Strategy -
What is the expected post COVID-19 business state for changes made to offers and pricing?Hi Everyone, A crystal ball would be helpful to business planning, right? Without one we can combine all our data and insights to form a collective view of where thing are headed in tech, for exampl…Answered LauraFay 61 views 1 comment 5 points Most recent by David Perrault Technology & Services Strategy