Technology & Services Strategy
Archives for June 2020
Discussion List
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What are the challenges and strategies for converting your customer base to XaaS?Migrating your existing customer licenses to XaaS can be challenging enough. Migrating their deployment to the cloud adds to the challenge. All sorts of questions emerge including how to handle objec…Answered LauraFay 82 views 4 comments 1 point Most recent by StevenForth Technology & Services Strategy -
What are your main areas of focus when it comes to digitizing your service supply chain?I have been leading our digitization efforts for a few years and we have made great inroads on advancing ourselves. Balancing the capture of data and achieving and maintaining data quality standards…Answered Josh Garrison 31 views 2 comments 0 points Most recent by Josh Garrison Technology & Services Strategy -
How are you keeping your staff engaged remotely?Hello Community - With all of our Support Engineers working from home around the globe, it is becoming harder and harder to keep everyone feeling engaged and part of the team. Looking for thoughts an…Answered SteveCloughesy 61 views 7 comments 0 points Most recent by PatrickMartin Technology & Services Strategy -
Leaders in the live chat and chatbot landscapeFrom a feature set and innovation perspective, who are the key leaders in the live chat and chatbot landscapes? What new features will define these industries over the coming years?Answered Omair Peracha 31 views 3 comments 0 points Most recent by John Ragsdale Technology & Services Strategy -
Product Offers & Pricing in a Post Covid-19 WorldDo you have a question for me related to the webinar topic below? Please ask your questions here Any question we miss during the webinar we will be addressing here in the community following the liv…
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Employer Supports for Pandemic ParentingMy organization has been quite gracious and extremely flexible with scheduling and extra "coworkers" popping into meetings as many parents abruptly found themselves without childcare. Our H…Answered ✓ Courtney Ellis 21 views 3 comments 0 points Most recent by Andréanne Young Technology & Services Strategy -
Loyalty/Rewards Programs in B2BHave you implemented a loyalty or rewards program in a B2B technology company? If so, are there any best practices you can share?Answered ✓ Ben Coffman 31 views 4 comments 0 points Most recent by Ben Coffman Technology & Services Strategy -
Employee Safety and Chief Safety Officer RoleA member leader asked an interesting question today related to employee safety. How are member companies organizing their plans, strategy, and response to employee safety over the long term? Are you…Answered Kevin Smith 31 views 1 comment 1 point Most recent by ChrisHolm Technology & Services Strategy