Technology & Services Strategy
Archives for August 2020
Discussion List
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How have you optimized cross-org councils (product, process, experience, etc.)?In the age where cross-organization participation is key, we often lean on councils to guide and prioritize strategic work: new products, process and flow optimization, customer and employee experien…Answered Brian Rudy 31 views 2 comments 0 points Most recent by LauraFay Technology & Services Strategy -
How can a Quality Specialist perform QAs when they are not an expert on the work?Looking to see how other professional groups handle the following: 'How can a Quality Specialist perform QAs when they are not an expert on the work? For example ... how can I confirm that the agent…Answered Tracy Moore 12 views 1 comment 0 points Most recent by AlexanderZiegler Technology & Services Strategy -
Post Questions for our August 27th Virtual Summit: Findability, The Search for Enterprise ContentOn August 27th I will be moderating a two-hour virtual summit, "Findability: The Search for Enterprise Content." The focus is knowledge management across the enterprise, and as part of this…Answered John Ragsdale 102 views 4 comments 2 points Most recent by John Ragsdale Technology & Services Strategy -
What does a good 'offer' look like to bring to life the MS Offer ContinuumHi Folks, We are on the MS transformation journey and have adopted the TSIA MS Offer Continuum. Being a traditional Product-led organisation we are grappling with what a good offer looks like, say f…Answered Matt Saggers 62 views 2 comments 0 points Most recent by CarlosAlves Technology & Services Strategy -
Prepaid or Deferred?Outcome services. Do you predominantly sell prepaid or deferred engagements? Do you give customers the choice or provide incentives/disincentives?Answered ✓ JimBignell 11 views 1 comment 0 points Most recent by CarlosAlves Technology & Services Strategy -
Does anyone have a referral for a consulting firm that helps with Zuora implementations?Looking for anyone that has had a good experience with an independent consultant or a 3rd party consulting firm in implementing Zuora. Someone in the network is looking for a referral and I would lo…Answered Neil Jain 61 views 1 comment 0 points Most recent by SpencerHancock Technology & Services Strategy