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Technology & Services Strategy
Archives for February 2021
Discussion List
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What is the official industry definition for Tiered Support Structure?Hello, can any of you point me out if there's any official industry for TIER 1 ; TIER 2 ; TIER 3 in the context of Telco? Although i have found several correct definitions scattered over dozens of pa…Answered GoncaloPereira 75 views 5 comments 0 points Most recent by Lexi Provost Technology & Services Strategy -
How to centrally delete data from local machine, which got downloaded from specific siteFor troubleshooting issues, support engineers open a support ticket and download log files to their local machine. How to manage the downloaded files in local machine. i.e. delete those downloaded f…Answered Sekhar Mohanty 21 views 6 comments 0 points Most recent by Sekhar Mohanty Technology & Services Strategy -
Does anyone receive or write product requirements that come from the support org?I'm working on creating a set of requirements for product that include supportability (smart error messages, logging for debugging) customer experience (does the product do what it says, do the docs …Answered ✓ ClaireHernandez 33 views 3 comments 0 points Most recent by StevenForth Technology & Services Strategy -
Robot Process AutomationHello, I am researching products that are currently being used by organizations to automate repetitive/remedial tasks to free up valuable time for support engineers. Do TSIA community have a favorite…Answered ✓ KellyWilson 81 views 8 comments 0 points Most recent by Allan Grohe Technology & Services Strategy