Customer Success

Discussion List

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  How are you monetizing customer success?

  Customer success is a key function in the subscription economy. One can argue it is the key function. It is also getting more and more recognition in all B2B business models. Successful customer succ…

  Answered ✓ StevenForth 71 views 6 comments 0 points Most recent by StevenForth July 2020
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  Should customer success professionals have some form of certification?

  Customer success is emerging as a core profession, as important as product development, sales or marketing. In such situations, one often finds a number of (potentially competing) certification progr…

  Answered ✓ StevenForth 41 views 3 comments 2 points Most recent by AlexanderZiegler July 2020
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  RE: Customer Success offer - how do you manage service entitlements, at a site, enterprise, etc?

  Working on several levels as we are monetizing our CSM offer, an Advanced level - and an Advanced Enterprise level. I'm interested in understanding how best to allocate the CSM engagements when mul…

  Answered Paul Trapani 21 views 1 comment 0 points Most recent by David Perrault June 2020
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  Defending the Customer Success team with Cross Functional Peers Questioning Value

  With pressure on all Tech Software companies to at a minimum, maintain the revenue status quo (and margins), to minimize churn and continue the upward trend in NPS, I continue to come across extended…

  Answered Peter Larsen 42 views 5 comments 0 points Most recent by StevenForth June 2020
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  The Next Level of Scaling Customer Success

  Do you have a question for me related to the webinar topic below? Please ask your questions here Any question we miss during the webinar we will be addressing here in the community following the live…

  Phil Nanus 81 views 0 comments 0 points Started by Phil Nanus June 2020
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  How are customer success concepts being applied in healthcare?

  Customer success has become a rich discipline with its own tools, best practices and competency models. It is most common in subscription businesses, and a number of companies in healthcare and medic…

  Answered ✓ StevenForth 21 views 2 comments 0 points Most recent by David Bisciotti June 2020
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  What are the 1st Steps Towards Establishing a "Customer Success" Structure?

  For organizations without "Customer Success" departments, what are some easy first steps to move in that direction (versus upheaval of entire org or conflict with Sales)?

  Answered ✓ Chris Wright 92 views 11 comments 0 points Most recent by Phil Nanus June 2020