General Technology & Services
For cross functional Questions and Discussions pertaining to Product & Services Offer Portfolios, Sales & Revenue Growth, and Service & Delivery
Discussion List
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What is the ʺproper protocolʺ for video conferencing?What is the ʺproper protocolʺ for video conferencing? Some say cameras on all the time, some say cameras for speakers only, and some say toggle on/off if you are speaking - do companies allow backgr… -
What silver linings are you finding through this time of change?As many challenges as we're all facing I would love to hear some wins! While I've been working from home the past few months I've seen the faces of coworkers I wouldn't have otherwise seen unless ons… -
Has anyone started putting together detailed plans on how to reopen physical offices?Has anyone started putting together detailed plans on how to reopen physical offices? Having staff coming back to office. What are all the decisions that need to be made and prep that needs to be d… -
In an effort to survive in a down economy, are companies taking the less compassionate route ...In an effort to survive in a down economy, are companies taking the less compassionate route of laying people off in tough job seeking times? If not, what options are they using?
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Are you seeing increase demand for CPQ (Configure, Price, and Quote) solutions?Is Covid-19 recovery likely to accelerate the need for CPQ solutions? If so, what are some specific examples of how you are using them? -
Returning to "normal" - what does it look like?As businesses start to re-open in phases what are some things that support centers are doing to ensure that people returning to the office have "clean" equipment? (headsets/microphones) ? …
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How has the shift to a fully remote workforce impacted Service Delivery and Security?What is the impact of Covid-19 to service delivery organization, as workers must work remote from physical NOC? Have there been security implications to providing remote access for workers? -
COVID-19 Impacts to Digital Customer ExperienceIn the wake of this pandemic how is your digital customer experience strategy evolving? Revised customer engagement strategies? Enhanced customer community plans? Additional plans or changes to onlin… -
Mental Well-BeingRichard Branson says, "If you take care of your employees, they will take care of your clients." What has your company been doing to promote the mental well-being of your employees during …