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Should customer success professionals have some form of certification?
Customer success is emerging as a core profession, as important as product development, sales or marketing. In such situations, one often finds a number of (potentially competing) certification programs emerging. I have seen this happen in pricing where the Professional Pricing Society offer a Certified Professional Pricier (CPP) designation. Many years ago I was a professional Japanese-English translators and the American Translators Association was in the business of certifying translators. I am rather active in the global design thinking community, and am aware of seven (ulp) certification programs or badges existing or in development. Yes, badges can be different from certifications, less formal, more agile.
Should there be a generally accepted certification for customer success professionals? Why or why not?