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RE: Customer Success offer - how do you manage service entitlements, at a site, enterprise, etc?
Working on several levels as we are monetizing our CSM offer, an Advanced level - and an Advanced Enterprise level. I'm interested in understanding how best to allocate the CSM engagements when multiple sites are engaged in an Enterprise level (global most likely) contract. Do I ask the customer to nominate a select number of sites for related services, or require those sites to engage in another packaged CSM level?