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Post COVID-19, are you expecting changes to go-forward Services engagement processes?

Chris Wright
Chris Wright Sr Director - Global OperationsFounding Member | Scholar ✭✭
edited May 2020 in Remote Services

What will the changes be in our industry as we move forward over the next year or more under a "new normal"?

Best Answers


  • Chris Wright
    Chris Wright Sr Director - Global Operations Founding Member | Scholar ✭✭

    Thanks for the additional insight John!

  • Christine Sei
    Christine Sei VP Service Strategy Founding Member | Scholar ✭✭

    Great question! Our healthcare customers are establishing new policies for vendors and new guidelines for onsite service delivery. It appears to be very dynamic right now. We have moved to digital as much as we could. I think the challenge remains establishing a new standard model, informed by customer input, that can be performed consistently so there are no variance in customer experience OR ability to train our PS teams.