Are you extending existing contracts to accommodate customers impacted by the Pandemic?
Courtney Ellis
Business AnalystFounding Member | Scholar ✭✭
In the wake of this crisis, is your organization changing or extending contract dates for service delivery packages?
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Jeremy Dalletezze
VP Analytics Member | Guru ✭✭✭✭✭
@Courtney Ellis , in addition to the live poll, we collected data on related questions in April.
At that time, 47% of technology providers were providing exemptions/extensions on Subscriptions. Regarding these exemptions, we asked a follow-up in terms of grace period lengths. 32% selected 1 month, 36% selected 2 months, and the remaining 32% selected "longer than 2 month" grace periods. Let me know if you want to see the charts for these questions.
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Hi, @Courtney Ellis! We're actually running a poll on this, and I think it would be supremely useful if people would fill it out. We can get some solid answers on this for you.
https://www.surveygizmo.com/s3/5568952/TSIA-Rapid-Research-Response-Renewals-Impact
Steve