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Are you extending existing contracts to accommodate customers impacted by the Pandemic?

Courtney Ellis
Courtney Ellis Business AnalystFounding Member | Scholar ✭✭
edited May 2020 in Service & Delivery

In the wake of this crisis, is your organization changing or extending contract dates for service delivery packages?

Best Answer

  • JeremyDalletezze
    JeremyDalletezze VP Analytics Member, TSIA Administrator | Guru ✭✭✭✭✭
    Answer ✓

    @Courtney Ellis , in addition to the live poll, we collected data on related questions in April.

    At that time, 47% of technology providers were providing exemptions/extensions on Subscriptions. Regarding these exemptions, we asked a follow-up in terms of grace period lengths. 32% selected 1 month, 36% selected 2 months, and the remaining 32% selected "longer than 2 month" grace periods. Let me know if you want to see the charts for these questions.