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Multiple Languages Static & Evolving Content
Howdy Community! My first post :)
I work for a Software company that has grown significantly over the last 5 years. We do an outstanding job IMO on Self-Service solutions for our customers (B2B) - we though fall short in our ability to provide these services in multiple languages. We have multiple content types inc Knowledge (heavy KCS focus) & self service automations.
1) Im looking to compare best in class language software translation services - Is there a vendor/service provider out there that can truly convert language and language intent that includes software or other technical terminologies? Are you aware of any service provider that has delivered for you or others you know. Some of our technical guidance for issue management can get complex etc.
2) Are you aware of any great outside council / consultancy firms that specialize in supporting business with this intent. Perhaps technology is not the answer, perhaps it is, id be happy to work with a consultancy firm that can review the problem statement to assist with path and guidance.
Why: want to provide world-class self service in multiple languages not just English business.