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Who Should Own Renewals?
Is the topic of 'who should own renewals' being debated or controversial within your company?
If yes, I'd enjoy hearing how you're going about solving this question. This seems to be a common challenge for many organizations.
@Jack Johnson gave a really good session today during TSIA Interact, entitled 'Who Should Own Renewals?'
I recommend viewing this to anyone looking to get a fuller understanding of this and the framework Jack recommends using. He did highlight that the topic renewal ownership is relatively controversial in many organizations.