I am excited to join this new community and collaborate with everyone!
hi all, excited to be part of this community. Looking forward questions and answers to enrich business in this unique moments of difficulty
I finally got in! Deby Covey, Sr Manager, Digital Certs & Compliance
Please add founding member badge to my account too!
Thank you for the opportunity to participate and exchange ideas with TSIA members! One of my responsibilities is service product development for our organization as we begin our transition to developing and delivering XaaS solutions for our healthcare technology customers. We have a tremendous Systems Integrator channel partner community who are also making this transition with us. We regularly leverage TSIA resources and community member information sharing to refine our strategies.
Excited to be part of this community. Look forward to the collaboration and rich exchange of ideas!
Thank you for the chance to participate in this exchange. I look forward with great excitement to learning and sharing through this important forum. As Director of Service Portfolio Management my role is to help transform our services business from one based on rich Capabilities to one based on service Offers or packages. It has been an interesting journey so far - business culture as entrenched as it is - but I believe like many others that Covid-19 is a tipping point. It is the point at which velocity and adoption become more important to us than customization and legacy.
Excited to be a founding member - looking forward to collaboration with you all and the entire community!
Looking forward to the discussions here especially during TSW Live!
Hello All, I am looking forward to the discussions here.
Hello, happy to be here. I am looking forward to sharing ideas and learning from you all.
Hello Everyone, Looking forward to exchanging thoughts and forward-thinking best practices regarding customer success and experience.
Hello! I'm really excited to engage with everyone and look forward to sharing ideas!
Hello, everyone. Joining the discussion from the SF Bay Area offices of Opentext. Looking forward exploring guidance, ideas, and best practices with all of you participating in this forum.
Very excited to see the Exchange up and running! Can't wait to see how it matures and the value created.
Hello Everyone! Happy to be connected with all of you!
Hi TSIA Exchange! Thrilled to see all of the knowledge and insights that this community incites.
Hi! I am an Education program manager with Tableau/Salesforce. Looking forward to learning from all of you and exchanging ideas!
Hi all! Very excited to be part this community. Look forward to learning from all of the shared industry knowledge and thoughts!
Looking forward to sharing services transformation insights with this community!
Hello All! I'm so excited to be part of this community. I'm looking forward to being a part of conversations about improving customer experiences. Bring it on!
Hi everyone! Looking forward to participating in the exchange. My interest is in Customer Success and Field Service.
Hello everyone! Kudos to TSIA for creating this create space to share ideas, ask questions, and help each other through this crisis. Looking forward to discuss and share ideas around self-service, experience intelligence, customer and channel marketing strategies.
Hi all. Looking forward to engaging with this community!
Phil Verghis from Klever Insight - in the Research Triangle Park region of beautiful North Carolina. Have devoted my life taking care of customers, and now a co-founder/CEO of Klever Insight. We have services and software that helps global enterprises through fast-growing startups solve a key issue.
Tech support managers are tasked with implementing strategic initiatives like “becoming proactive and preventative,” knowledge management, selecting “best of breed” technology, and rationalizing metrics. Then, in addition to ensuring resolution of customer issues quickly and efficiently, hands-on managers are expected to boost employee engagement and satisfaction as well, which is critical to an organization’s overall success. But even if managers could free up time to focus on strategic goals, they’re often unsure of what steps to take next.
Klever Insight services and software coaches your management team to take the next best steps to move forward projects and roadmaps. This isn’t just an FAQ list: We’ve converted the collective knowledge of tech support best practices-both proven and leading-edge-into practical, actionable steps that will facilitate strategic, big-picture thinking in your managers, in just minutes a day, without taking away time and attention from their tactical responsibilities. And small steps can have big impact in digital transformations.
Happy to help in any way. Our customers span global award-winning enterprises to fast-growing startups to shared services areas like HR, IT, Payroll, Finance, Legal and more.
Hi! Ernestine (Tyna) Plemmons here! I'm a Strategy and Communications Director for Customer Experience Digital Transformation at Cisco. Previously worked for Salesforce. Looking forward to learning from you all as well as sharing our experiences.
HI All! I'm Doug Caviness, VP Partnerships at cleverbridge. Ever since my first TSIA event (TSW Las Vegas 2017) I've been an active member of the community and really appreciate the relationships and sharing that has been such an important part of my experience. Looking forward to interacting with you. Thanks, Doug
Excited to be part of this community :)
Hi - great to virtually meet you all!
Hi - Looking forward to working with everyone. Bill