Appreciate the opportunity to be a part of the community!
My name is Jaime and I lead Post Sales for Chronicle, an Alphabet Bet that was recently acquired by Google. Looking forward to collaborating, sharing and learning from you. My key interests are Support, Customer (and Partner) Success, Professional Services and Enablement. I'm based out of Mountain View, California.
Happy to be part of the group. Looking forward to the exchange of topics
I live in the Austin, TX area, and am the Director of Business Planning & Strategy for our Global Deployment and Partner Services. I'm happy to be a member.
My name is Sumit , I am part of support organisation at Tricentis. I am based out of Pune,India. My interests are support, customer experience and discussions related to key metrics/data. Excited to be part of TSIA and learn from the collective wisdom of this community.
Hello from Cognizant ! New to the community and to TSIA. Looking forward to learning from and sharing with all of you :)
Hello! Super excited to work with you and join the community!
Happy to be part of the Exchange and join the conversations!
Looking forward to collaborating. Great to virtually meet you all!
I look forward to collaborating and learning from everyone.
Great idea to build this exchange. Looking forward to the exchange of questions and answers
Hello all, I am excited to be a part of this community. I have worked with TSIA and the Certified Support Staff Excellence Program for over 10 years. I love celebrating the success of our customers see improved CSAT/NPS, reduction in escalations, improved time to resolution and increases in revenue. I am happy to help!! Best, Jennifer
Hello - I'm Kerri Wienbeck, Sr Director of Customer Success Enablement at Medidata Solutions. We are in a unique scenario of starting a customer engagement and experience practice in the current environment. I look forward to learning best practices and building them into our strategy from the beginning.
Happy to be part of this community, looking forward to learning with and from this group!
Hello - I'm glad to be here.
Hello - I am glad to be part of this community. It's a great way to network, collaborate and learn from each other. Thanks @TSIA for starting the community.
'Alone, we can do so little; together, we can do so much' - Helen Keller
Hi from CSS Corp! I'm physically located in Bengaluru, India, but by the power of the internet, also present globally virtually. :)
Looking forward to exchanging insights with the community members on the trends in the services industry, the role of technology, innovative ways of delivering support, and ensuring business outcomes.
Hello All - joining the party to see what everyone is talking about during these unprecedented times. I manage a training team for Trailhead Academy (Salesforce) and looking forward to getting into some great conversations.
Hi everyone, nice to meet you all and looking forward to some interesting exchanges of opinion and learning from all of you.
Glad to be a part of this exchange. My current role is Marketing Strategist & VP Strategic Partnerships at Konnect Insights. I look forward to share and gain insights on the convergence of Marketing and Technology.
First toe dipping into the TSIA Community, looking forward to seeing if i can learn from a diverse bunch of fellow processionals. And for me, seeing if there's value to be learned here that i can take to my team and my clients, and if i can reciprocate the learning.
Hello everyone! Happy to join the group of Founding Members! Looking forward to having exchange with you guys on Field Services, Support Services, Portfolio Management and Service Sales!
I lead the Customer Solutions (Success) Management for our GSI (Global Systems Integrators) customers at AWS. Because of our (AWS) "peculiar ways," we have defined customer success a bit differently, hence the role title of Customer Solutions Manager. Looking forward to working and learning with you all.
Hi, so glad to be here! I manage Global Delivery for Red Hat Training and Certification. My key interests are NPS data, the customer experience, and enabling technical instructors.
hello looking forward to using the site
Hello All. I'm new to the community and am pleased to meet you all. I look forward to future collaborative exchanges.
Hello everyone. I am excited to be part of this community.
Hi all! I lead strategy and analytics for the Salesforce Professional Services business. I'm excited to engage.
Looking forward to collaborating with the community! I lead the End to End Business Process Management practice for the Verizon Business Group, a $30B+ unit of Verizon, serving the world's top companies, organizations, institutions and governments.
Hi everyone, I am the Communication Specialist for PTC's Renewal Sales.
Looking forward to getting more information on Customer Success, Customer Loyalty, and Renewal Sales.