TSIA World: Envision Registration Open
Live at the Aria in Las Vegas • Oct 17-19, 2022
Where business transformation is brought to life: https://www.tsia.com/conference

Community Introductions



  • Josh Garrison
    Josh Garrison Sr. Director Founding Member | Scholar ✭✭

    Appreciate the opportunity to be a part of the community!

  • Jaime Farinos
    Jaime Farinos Head of Services and Support - Chronicle Founding Member | Scholar ✭✭

    Hello Community!

    My name is Jaime and I lead Post Sales for Chronicle, an Alphabet Bet that was recently acquired by Google. Looking forward to collaborating, sharing and learning from you. My key interests are Support, Customer (and Partner) Success, Professional Services and Enablement. I'm based out of Mountain View, California.

  • David Bisciotti
    David Bisciotti VP Customer Success Founding Member | Scholar ✭✭

    Happy to be part of the group. Looking forward to the exchange of topics

  • TraeShattuck
    TraeShattuck Director Founding Member | Scholar ✭✭

    I live in the Austin, TX area, and am the Director of Business Planning & Strategy for our Global Deployment and Partner Services. I'm happy to be a member.

  • SumitBhat
    SumitBhat Senior Director, Technical Support Founding Member | Scholar ✭✭

    Hello Community,

    My name is Sumit , I am part of support organisation at Tricentis. I am based out of Pune,India. My interests are support, customer experience and discussions related to key metrics/data. Excited to be part of TSIA and learn from the collective wisdom of this community.

  • Jen Dowling
    Jen Dowling Chief of Staff, TriZetto BU Member

    Hello from Cognizant ! New to the community and to TSIA. Looking forward to learning from and sharing with all of you :)

  • Kirstan Ryan
    Kirstan Ryan Chief of Strategy for Services Channel Sales Founding Member | Scholar ✭✭

    Hello! Super excited to work with you and join the community!

  • Lane Giles
    Lane Giles Sr. Director, Customer Support Operations & Knowledge Management Founding Member | Scholar ✭✭

    Happy to be part of the Exchange and join the conversations!

  • Lori Hurley
    Lori Hurley Sr. Director of Strategic Planning and Operations Founding Member | Scholar ✭✭

    Looking forward to collaborating. Great to virtually meet you all!

  • Chris Davey
    Chris Davey Sr. Director Customer Success Founding Member | Scholar ✭✭

    I look forward to collaborating and learning from everyone. 

  • AlexanderZiegler
    AlexanderZiegler Program Director, Training & Skills Founding Member | Expert ✭✭✭

    Great idea to build this exchange. Looking forward to the exchange of questions and answers

  • Hello all, I am excited to be a part of this community. I have worked with TSIA and the Certified Support Staff Excellence Program for over 10 years. I love celebrating the success of our customers see improved CSAT/NPS, reduction in escalations, improved time to resolution and increases in revenue. I am happy to help!! Best, Jennifer

  • Kerri Wienbeck
    Kerri Wienbeck Sr Director Customer Success Enablement Founding Member | Scholar ✭✭

    Hello - I'm Kerri Wienbeck, Sr Director of Customer Success Enablement at Medidata Solutions. We are in a unique scenario of starting a customer engagement and experience practice in the current environment. I look forward to learning best practices and building them into our strategy from the beginning.

  • Andréanne Young
    Andréanne Young Sr. Manager, Alliance Program Founding Member | Scholar ✭✭

    Happy to be part of this community, looking forward to learning with and from this group!

  • Bill Salokar
    Bill Salokar VP, Client Solutions Member

    Hello - I'm glad to be here.

  • Hello - I am glad to be part of this community. It's a great way to network, collaborate and learn from each other. Thanks @TSIA for starting the community.

  • DivyaAgarwal
    DivyaAgarwal Associate Director Member | Enthusiast ✭
    edited June 2020

    'Alone, we can do so little; together, we can do so much' - Helen Keller

    Hi from CSS Corp! I'm physically located in Bengaluru, India, but by the power of the internet, also present globally virtually. :)

    Looking forward to exchanging insights with the community members on the trends in the services industry, the role of technology, innovative ways of delivering support, and ensuring business outcomes. 

  • Christina Major
    Christina Major Sr. Director, Trailhead Academy Delivery Founding Member | Scholar ✭✭

    Hello All - joining the party to see what everyone is talking about during these unprecedented times. I manage a training team for Trailhead Academy (Salesforce) and looking forward to getting into some great conversations.

  • Hank Stokbroekx
    Hank Stokbroekx VP, Enterprise Services Member

    Hi everyone, nice to meet you all and looking forward to some interesting exchanges of opinion and learning from all of you.

  • Meldon Morais
    Meldon Morais Marketing Strategist & VP Strategic Partnerships Member

    Glad to be a part of this exchange. My current role is Marketing Strategist & VP Strategic Partnerships at Konnect Insights. I look forward to share and gain insights on the convergence of Marketing and Technology.

  • Pearse Farren
    Pearse Farren Consulting Manager Member

    First toe dipping into the TSIA Community, looking forward to seeing if i can learn from a diverse bunch of fellow processionals. And for me, seeing if there's value to be learned here that i can take to my team and my clients, and if i can reciprocate the learning.

  • Kirill Markelov
    Kirill Markelov Service Development Manager Europe Founding Member | Scholar ✭✭

    Hello everyone! Happy to join the group of Founding Members! Looking forward to having exchange with you guys on Field Services, Support Services, Portfolio Management and Service Sales!

  • John Loiacono
    John Loiacono Head of Customer Solutions (Success) Management - GSI Founding Member | Scholar ✭✭

    Greetings All!

    I lead the Customer Solutions (Success) Management for our GSI (Global Systems Integrators) customers at AWS. Because of our (AWS) "peculiar ways," we have defined customer success a bit differently, hence the role title of Customer Solutions Manager. Looking forward to working and learning with you all.


  • Jacqueline Sell
    Jacqueline Sell Senior Manager, Global Delivery Founding Member | Scholar ✭✭
    edited June 2020

    Hi, so glad to be here! I manage Global Delivery for Red Hat Training and Certification. My key interests are NPS data, the customer experience, and enabling technical instructors.

  • James Meikle
    James Meikle Director, Global Learning Services Founding Member | Scholar ✭✭

    hello looking forward to using the site

  • DevinCarrier
    DevinCarrier VP, Customer Support Founding Member | Scholar ✭✭

    Hello All. I'm new to the community and am pleased to meet you all. I look forward to future collaborative exchanges.

  • David Hartley
    David Hartley Director Field Service, US Founding Member | Scholar ✭✭

    Hello everyone. I am excited to be part of this community.

  • Katy Allen
    Katy Allen VP, Professional Services Strategy & Analytics Founding Member | Scholar ✭✭

    Hi all! I lead strategy and analytics for the Salesforce Professional Services business. I'm excited to engage.

  • Brian Rudy
    Brian Rudy Director, Business Process Management Founding Member | Scholar ✭✭

    Looking forward to collaborating with the community! I lead the End to End Business Process Management practice for the Verizon Business Group, a $30B+ unit of Verizon, serving the world's top companies, organizations, institutions and governments.

  • Christopher Vasquez
    Christopher Vasquez Communication Specialist, Renewal Sales Founding Member | Scholar ✭✭

    Hi everyone, I am the Communication Specialist for PTC's Renewal Sales.

    Looking forward to getting more information on Customer Success, Customer Loyalty, and Renewal Sales.