We have enabled more tags. When you post a discussion or reply to a question, add tags. They have full search capability. Try it!
Listen to the main takeaways from our latest TSIA World Envision conference at TECHtonic podcast now!

What are your Customer Health Score categories?

KelseyHunsinger Founding Member | Scholar ✭✭

We are re-evaluating the naming convention of our Customer Health Score and trying to move away from the traditional Green/Yellow/Red categories. I've researched a few options, but looking to see what resonates well in your companies!


  • David Perrault
    David Perrault Founding Analyst | Expert ✭✭✭

    We went for categories that matches the entry point of the interaction with customers, e.g. Support, Marketing, Sales...; and a scoring system 1 to 10 (10 being the best) for each category based on thresholds (e.g. no Support interaction would get a 1 because you have to wonder if the customer is actually using the product).