2022 Tech Economic Sentiments Survey
If you are looking for visibility on how the current economy is impacting the technology industry, this is the survey for you (less than 20min to complete): https://survey.tsia.com/s3/6917452

What are your Customer Health Score categories?

KelseyHunsinger Customer Success Program Manager Founding Member | Scholar ✭✭

We are re-evaluating the naming convention of our Customer Health Score and trying to move away from the traditional Green/Yellow/Red categories. I've researched a few options, but looking to see what resonates well in your companies!


  • David Perrault
    David Perrault VP Product Support and Customer Care Founding Analyst | Expert ✭✭✭

    We went for categories that matches the entry point of the interaction with customers, e.g. Support, Marketing, Sales...; and a scoring system 1 to 10 (10 being the best) for each category based on thresholds (e.g. no Support interaction would get a 1 because you have to wonder if the customer is actually using the product).