Jump into the conversation with new questions and insights here in TSIA Exchange.
Market research: can you help me find a comparable use case for an open source Knowledge Base?
Hi all, I am doing some market research for content strategy and am trying to find a comparable use case to my own. I am looking for examples of SaaS companies that offer both open source and enterprise versions and provide free (and paywalled) learning resources to their open source community.
A little more context: I manage a resource portal at Puppet for open source users (https://ospassist.puppet.com/hc/en-us) that provides free learning and troubleshooting resources along with a yearly subscription option that comes with more content and three one-on-one sessions with an engineer. We have a separate website for open source code modules and another one for traditional docs.
Any examples you can think of would be greatly appreciated, thanks!