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Utilization - If you calculate utilization - what do you include? What is your equation?

James Evans
Member
If you calculate utilization...
Do you calculate the factor differently for Exempt vs Non-Exempt resources? (Does the denominator hours change based on Exempt vs Non-Exempt?)
What hours do you include in the Numerator. i.e. All Billable hours? Education taken and/or delivered?
Do you modify the FTE based on job role? i.e. count a Team Lead as zero or partial FTE?
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Best Answer
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We only calculate billable hours for utilization as that is what drives the business model, but we intentionally keep our target low, 50%, as that aligns with our business model. We follow a service led growth strategy so profitability on our services is very high as our consultants can leverage a lot of powerful software.
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Answers
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Thanks Steven.
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