Who owns updates to your company’s Service Status page?

Greg Higgins
Greg Higgins VP, Professional Services & SupportMember | Enthusiast ✭

Hi TSIA Community,

Who owns updates to your company’s Service Status page? Support, Engineering, another team?

We’re currently deliberating about https://statuspage.splashthat.com/.

Thank you!

Answers

  • StevenForth
    StevenForth Managing Partner Founding Partner | Expert ✭✭✭

    Customer Success

    Of course in the current world this needs to be more than a page and updates via social media are important.

  • PatrickMartin
    PatrickMartin Senior Director, Technical Support Founding Analyst | Expert ✭✭✭

    Hi!

    Our Cloud Operations team owns the status page, but Support contributes by notifying them of issues that are reported that should be published on the page.

  • Jaakko
    Jaakko Director, Customer Service Member

    Hi,

    we have the Operations team owning that through automation in our Support Portal. This applies for the wider Service disruptions.

  • In my previous company it was managed by Security & Operations + Product Development.

  • R&D Cloud DevOps -- ie the staff who manage the platform/infrastructure