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Who owns updates to your company’s Service Status page?

Greg Higgins
Greg Higgins VP, Professional Services & SupportMember | Enthusiast ✭

Hi TSIA Community,

Who owns updates to your company’s Service Status page? Support, Engineering, another team?

We’re currently deliberating about https://statuspage.splashthat.com/.

Thank you!

Answers

  • StevenForth
    StevenForth Managing Partner Founding Partner | Expert ✭✭✭

    Customer Success

    Of course in the current world this needs to be more than a page and updates via social media are important.

  • PatrickMartin
    PatrickMartin Senior Director, Technical Support Founding Analyst | Scholar ✭✭

    Hi!

    Our Cloud Operations team owns the status page, but Support contributes by notifying them of issues that are reported that should be published on the page.