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How should service credits revenue be allocated & recognized when delivery is across departments?
We have 2 general types of credits. One is used for training. Those are typically created over a certain time period and amortized monthly over that period whether or not the customer uses it. We are trying to create another one for services such as Consulting. However, we face a couple challenges:
1- We need to implement revenue recognition on delivery which we currently have not automated. We have a PSA running on SFDC. However, our Finance team is still looking for options in terms of tools. If any of you have implemented with success, could you share the too chain you use?
2- Typically, our services can be delivered by various departments internally. However, we are not sure how to implement that internal revenue allocation. Any best practices here?