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Hello TSIA community,
we saw the pandemic accelerating the digital transformation and with this also the concerns related to security on the products have either hosted on-prem or public cloud.
Customers are requesting very aggressive SLAs/SLOs which is quite challenging as demands from R&D not only a quick fix but also certify the product against the fix in a short time, risking quality.
How are you handling such demands? What is negotiated with the customers? What is offered? Which typical commitments are reached?
Just want to understand what is happening in this front.