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How do you train/improve upon the skills of your Customer Success team? Certifications?
This question has come up in a lot of conversations. Organizations are wondering what others have done when putting together an onboarding program for CSMs. Also what well-known certification programs are there if an organization would like to improve upon the skills of their CSMs? I personally have been through the SuccessHacker program, but what other Customer Success certification programs should also be considered?