Do you have any thoughts to share about SWARM?

NatalieHolzer

Hello! I am researching SWARM as a strategy and more specifically Team SWARM Strategy. I am looking for some insight on the principles of what it really means to SWARM, what it looks like in action, and implementation techniques. I am also looking to learn about the Do's and Don'ts of SWARMING. If you have any insight you'd like to share, I would love to hear from you. Thanks!

PatrickCarmitchel

Here are couple resources that may help on your journey to discovery with swarming:

https://www.tsia.com/blog/escalation-vs-collaboration-support-models-which-is-right-for-you

https://www.tsia.com/webinars/tsia-pulse-session-support-levels-to-tier-or-not-t?sti=tsiablog

https://www.tsia.com/blog/how-to-improve-support-service-organizational-performance

@Carlos Alves or @Chi-Hui Tang any insights on swarming?

Carlos Alves

I like the idea of collaboration. We must put down the wall that separates pre to post sales.

We're trying on agile/devops models, and it is beginning to bring results. However the mindset change is the biggest challenge.