What are best-in-class benchmark for deployment times for XCaaS deployment?

DivyaAgarwal

Dear Members,

Any insights on XCaaS deployment time benchmarks will be helpful. Assuming an enterprise customer with >$5K MRR and multiple US sites:

1) What is the industry benchmark for how long it should take to get the first site live and getting value out of the purchase?

2) Does that benchmark change if deploying UCaaS vs. CCaaS?

3) Does that benchmark change if deploying hybrid - both UCaaS/CCaaS combined at one go live?

Thanks,

Divya

John Patrick Azurin

Hi Divya,

Thanks for reaching out to the TSIA Exchange community with your question! I'd love to hear some thoughts from some of our other members here.

@DeniseStokowski @Piyush Dogra would you mind sharing some of your ideas and what has worked in your organizations around this?

John Patrick Azurin

@StevenForth do you possibly have anything to add here?