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Outcomes from digital scale Customer Success?

DougCaviness VP, B2B Strategy & PartnershipsMember | Scholar ✭✭

Do you have an interesting story to share about the benefits you've seen and the challenges you had to overcome in building digital scale into your customer success program?

I had a recent discussion with a former Cisco Webex exec who is building such a program at PandaDoc, who shared some great insights that I've posted here: https://www.cleverbridge.com/corporate/building-digital-scale-in-customer-success-and-renewals-for-plg

I'd like to learn more and interested in what others might be able to share.