What are some examples of how you have promoted or adopted "Outcome Based Thinking" in your Services
@Chris Wright We took a deep dive on how companies establish an "outcome engineering" capability.
One key lesson: Service and Sales organizations need to tackle this capability TOGETHER. I have seen two losing scenarios:
I would love to hear how other companies are approaching the development of this capability. Especially in the current environment where customers are looking for investments that will have proven impact on their business results.