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What best practices are being used to schedule customer calls?
This time of year can be a bit hectic for most companies in our industry. We are planning goals for the year and trying to be strategic when deciding the best way to reach prioritized business outcomes.
In my role, I schedule and organize many customer facing calls (touch-points) for our CS team (CSM's). Some weeks I'm lucky and able to get all needed calls on the calendar. Other times, I struggle to even get a response.
Are you finding its harder during different parts of the year to schedule necessary calls with your customers? How are you mitigating this ebb and flow? What practices are you using to be the most successful? What tools does you use to help you along the way?