Experience with Gainsight Scorecard?
Doug Caviness
Member | Expert ✭✭✭
I'm interested to hear about experiences using Gainsight Scorecard, and if you feel like you've nailed the measures.
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In the past, I used Gainsight Scorecard, but I depended on a lot of external metrics from other systems, which made the CS team experience not great.
@Kate Wigglesworth , any thoughts around here?
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Hey Carlos, thanks for including me in the conversation! We use our scorecard to track our product consumption and CSM sentiment on renewal with a grading schema. I'm not sure if we've nailed the measures, there's definitely room for ideas and innovation! We also use other platforms per Carlos's note to track more detailed metrics.
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