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Returning to "normal" - what does it look like?

Deby Covey
Deby Covey Founding Member | Scholar ✭✭
edited February 6 in Workforce Management

As businesses start to re-open in phases what are some things that support centers are doing to ensure that people returning to the office have "clean" equipment? (headsets/microphones) ? Along those lines are more organizations moving to a more flexible hybrid model between co-located follow the sun support centers to a model where you can recruit remote talent?