Is Customer Success a Path to the C-Suite?
Doug Caviness Member | Expert ✭✭✭
I think increasingly the answer is a definite Yes. The charter of Customer Success is expanding in tech companies as they get religion around delivering seamless customer-first experiences & outcomes across the customer lifecycle. What do you think?
=> For inspiration and insights, I suggest this recording of a popular session from TSIA World: Interact, Orlando 2022: My Path from Customer Success Leader to the C-Suite and Beyond (video link).
I think so! I've seen other forums and webinars about the growth of the CCO (Chief Customer Officer) role, and many people that are assuming this chair come from Customer Success.
@DarleneKelly , any thoughts?0