Has anyone successfully integrated ChatGPT into customer success response?
Answers
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I haven't seen that yet. But I know some folks that are testing it so far.
That's interesting to think about how this technology could help Tech Touch accounts.
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Interesting for all of you: "Yes" is the answer. I asked ChatGPT to answer your question, and here comes the answer (copy+paste from ChatGPT):
"Several companies have integrated ChatGPT into their customer success processes. Here are a few examples:
- Hugging Face: Hugging Face, a company that specializes in natural language processing, has integrated ChatGPT into its customer support platform to provide customers with automated support and improve response times.
- Salesforce: Salesforce has integrated its Einstein AI platform with ChatGPT to provide personalized recommendations to customers and assist customer support agents in responding to customer inquiries.
- Capital One: Capital One has integrated ChatGPT into its customer service chatbot to provide customers with personalized recommendations and assist customer support agents in responding to customer inquiries.
- Mastercard: Mastercard has integrated ChatGPT into its customer service chatbot to provide customers with automated support and improve response times.
- H&M: H&M has integrated ChatGPT into its customer service chatbot to provide customers with automated support and improve response times.
These are just a few examples of companies that have integrated ChatGPT into their customer success processes. As natural language processing and AI technologies continue to evolve, we can expect to see more companies using these technologies to improve their customer support and overall customer success."
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At Gainsight, this is something we are actively working on. If anyone is interested, we would be happy to connect with you on our focus areas and get your feedback.
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Thank you for the question. As you can see there are some use cases.
Make sure to understand the scope of what it can and cannot do. Here is a link to the FAQ.
https://help.openai.com/en/articles/6783457-chatgpt-general-faq
Points that stand out:
- Can I trust that the AI is telling me the truth?
- ChatGPT is not connected to the internet, and it can occasionally produce incorrect answers. It has limited knowledge of world and events after 2021 and may also occasionally produce harmful instructions or biased content.
- We'd recommend checking whether responses from the model are accurate or not. If you find an answer is incorrect, please provide that feedback by using the "Thumbs Down" button.
- Who can view my conversations?
- As part of our commitment to safe and responsible AI, we review conversations to improve our systems and to ensure the content complies with our policies and safety requirements.
- Will you use my conversations for training?
- Yes. Your conversations may be reviewed by our AI trainers to improve our systems.
- Can you delete specific prompts?
- No, we are not able to delete specific prompts from your history. Please don't share any sensitive information in your conversations.
4 - Can I trust that the AI is telling me the truth?
