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Cost of Post-Live Support: Benchmarks?

CindyYoung
CindyYoung Senior ManagerFounding Member | Scholar ✭✭
edited June 2020 in Service & Delivery

Hi All - Our Support Services team is preparing an analysis on the cost of post-live support (support provided our Customers upon go-live of a software implementation, through their maintenance contract). Does anyone know of any benchmarks or other information that may be helpful in preparing this analysis of our business? Thanks all!

Comments

  • Neil Jain
    Neil Jain Director Founding Partner | Scholar ✭✭
    edited June 2020

    @Cindy Young - I'll defer to the benchmarks that TSIA can provide around support and maintenance operations.

    That said, feel free to reach out to message me directly as we've done some similar work for TR in the past, mostly in the Legal division. Happy to share how we went about it and what we found.